
Try and access the printer's Embedded Web Server by typing the IP address into your web browser's address bar, to see if it loads. If the printer is networked, check the IPv4 address to see if it is valid. Try and print a hardware self test on the printer to find out if it is a hardware or software issue. I checked online and the drivers are installed by the Apple Updates for this model. If you need further assistance, just let me know.Īre you connected by a USB cable or networked? How is the printer connected? (USB/Ethernet/Wireless) What operating system are you using? Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer? Then click the + sign to add the driver, you might have to click the drop down to select the printer's name, then click on the Add button. Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system. Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.Ĭlick the Apple icon ( ), and then click System Preferences. Highlight your hard drive/partition on the left.Ĭlick Verify and then Repair Disk Permissions. On the Apple menu bar, click Go, click Applications and then click Utilities. Printer Idle on Mac, Repair the Disk Permissions on the : Try another USB cable, if you have one available. I can help you.Ĭheck the connections, if you are using a USB cable. I see that you are getting a message that " there is no connection". Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.


If not, then I would restart in the Safe mode, then see what happens. Last, try restarting your computer and see if that helps. If you still have the older app installed, possibly the computer is still opening it. You must go into the Applications folder and remove it to the trash yourself. Finally, when they download their software, and you install it, they do not remove the old software app. One thing I've found necessary is to follow their instructions and disconnect the power to the printer, install the software, then reconnect the printer. I have found over the years that Demo's software is sometimes problematic.
